Aviva Contact: Numbers, Emails & More

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Do you need to get in touch with Aviva? The big UK insurer has so many contact numbers listed on its website, it can be hard to know which one you need to ring. Not only that, it also has numerous email addresses, postal addresses and other ways to get in touch. Which method is best to use? Let’s break down all the Aviva contact details so you know what to use and when.

How to contact Aviva

There are a number of ways to get in touch with Aviva insurance: by phone, via email, posting a letter, through social media, or submitting an online form. The exact Aviva contact details you need will depend on the type of insurance policy you have, the reason you want to get in touch, and your own personal preferences e.g. if you would prefer to speak to an Aviva customer service agent or just send a simple message on facebook.

We’ve collected all the Aviva contact details for 2019/2020 so you don’t have to scour the internet for the one(s) you need.

Aviva car insurance contact number

Aviva car insurance (guide coming soon) has different contact numbers for the many different motor insurance policies (guide coming soon) it offers, as well as different numbers for different enquiries, e.g. claims, customer service and breakdown assistance. In fact, here at Selectra we have seen around 20 different Aviva contact numbers for Aviva car insurance alone! That’s a lot of numbers! Which one do you need to ring?

To make things a bit easier, firstly decide if you actually need to contact Aviva. If you simply want to view your policy and make a few changes to it, you can do it all online through your MyAviva account. Nice and simple.

Sometimes you will have to get in touch with Aviva. We have broken down the Aviva car insurance contact numbers for customer service, claims, breakdown assistance and proving your no claims discount.

Customer service contact

The Aviva car insurance customer service team can help answer any questions you have about your policy, the claims process or even how to manage your account if you are having some difficulties online. For a bit of advice, call the appropriate number listed below.

Car insurance contact for claims

When it comes to claiming on your Aviva car insurance policy, the most common way is to give the Aviva claims team a call. For some policies the claiming process is even more convenient as you can do it online through your MyAviva account.

Let’s break down all the claims contact numbers and clarify for which policies you can claim online. All lines are open 24 hours a day, 7 days a week. The lines to follow up on an existing claim operate Monday to Friday from 9am to 5pm.

Insurance policyMake a new claimFollow up a claimClaim online?
Car insurance0345 030 69250345 030 8860Yes - log in to MyAviva
Motorbike insurance0800 030 69250345 030 6925No
Van insurance0345 030 69250345 030 6968Yes - log in to MyAviva

If you have Aviva classic car insurance (guide coming soon), all claims are handled by classic car specialists Hagerty International. To make a claim, contact Hagerty on 0333 323 1243. When prompted, select option three to speak to a claims agent.

If you have Private clients car insurance, the claims number depends on whether you are claiming from in the UK are overseas. Both lines operate at all hours of the day and night.

To claim on a motorhome and campervan insurance policy, you need to get in touch with Comfort Insurance on one of the following numbers:

Breakdown cover roadside assistance

Breakdown cover is a great thing to add on to your car insurance policy. It means that if you break down or have an accident, Aviva will send someone to pick you and your vehicle up and ensure you are safe.

Aviva’s road assistance operates 24 hours of the day, 7 days of the week, so someone will be there to help you no matter what time of the day or night you break down. For roadside assistance, here are the numbers to ring:

If you’ve had an accident on your motorbike and need emergency assistance, ring 0345 030 6925.

No claims discount

Aviva might ask you for proof of your no claims discount (if you have it). If this is the case, you can upload a document of proof to your MyAviva account. Aviva will be able to view it from there. Alternatively, you can post a document of proof to the following address:

Send documents to:

NCD Validation Team
PO Box 3445
Norwich
NR1 3GS

Aviva home insurance contact number

You’ll be pleased to hear that there are a lot less contact details for Aviva home insurance than for car insurance (yay!). Let’s have a look at the Aviva contact details for home insurance customer service and to make a claim if you need to.

Just like Aviva car insurance, you can manage your home insurance policy all online through your online Aviva account. Having difficulties logging in? Follow our step by step guide to log in to your MyAviva account.

Customer service contact

If you want to get in touch with the Aviva customer service team, here are all the numbers you need:

Make a claim for Aviva home insurance

You can register a claim on your home insurance policy through your online MyAviva account. This is also where you can track the process of any claims you have made and are still awaiting a resolution.

If you do not fancy making a claim online and would prefer to speak to someone, you can give Aviva a call on the following number Monday to Friday 8am to 8pm, Saturday 8:30am to 5pm and Sunday and Bank holidays 10am to 4pm.

Emergency claims

If you have purchased Home emergency cover and/or Heating and Boiler cover as part of your Aviva home insurance policy, you can make an emergency claim at any time of the day or night when something goes wrong. If you make an emergency claim, someone will come to your home as soon as possible to fix the problem.

For example, if your boiler breaks down and you have Heating and Boiler cover, ring the emergency claims number and Aviva will arrange for a gas safe registered engineer to be with you soon as soon as they can. Here are the emergency numbers to call:

If you smell gas, do not waste time calling Aviva. Call the National Gas Emergency Service straight away.

Aviva travel insurance contact number

Aviva offers two types of travel insurance: Single trip and Annual multi-trip. Good news. the contact numbers for both are exactly the same, even if you have chosen extra coverage, such as winter sports.

Customer service number

To ask Aviva’s customer service team any questions, give them a call on the number below.

Aviva travel insurance customer service A call agent will be able to answer all your questions 0345 030 8715 *Mon-Fri: 8am-8pm; Sat: 8:30amd-5pm; Sun: 10am-4pm

It is not clear on Aviva’s website whether you can make changes to your travel insurance policy through your online account. It simply says that you can “view your documents online by logging in to MyAviva”.

If you want to make changes to your policy, such as change the name listed on it, you should log in to your account and see if you have the option to do so. If you cannot, ring the customer service number listed above to make the changes over the phone.

Emergency and non-emergency travel claims

You can make two types of claims on your travel insurance policy: an emergency claim and a non-emergency claim. Let’s look at what each means and the relevant Aviva contact details.

An emergency claim refers to a medical emergency. For example, you need to be admitted to hospital or call an ambulance while on holiday. Try to ring this line as soon as you are able to if a medical emergency occurs.

A non-emergency claim can also be medical related - e.g. you have to purchase some medication and need some advice - but it is also the number to ring for non-medical travel claims, such as lost luggage and delayed flights.